Quality
To support our customer relationships and ensure efficient, high-quality processes in collaboration with ILS customers, we introduced a quality management system in 2011, which was certified the same year in accordance with the international standard ISO 9001.
Quality management system
The quality management system has been built with the aim that ILS will at all times comply with the quality policies below:
- ILS wants a brand to be a trustworthy and professional partner that continuously develops and adapts in line with the changing demands of its stakeholders.
- Customers should feel confident in choosing ILS as their partner and know that we will still be here tomorrow. Therefore, we strive for stable and positive economic development, and ILS always complies with applicable laws, authorities, and labeling requirements.
- It should be easy to get in touch with and receive help from ILS. ILS should therefore be a strong team that works across professional and responsibility areas to support customers in the most efficient way.
- ILS wants to be a sustainable supplier that takes responsibility. Therefore, we continuously adhere to the UN’s Sustainable Development Goals and implement the sub-goals that ILS has influence on as an integrated part of our management system.
We are in continuous contact with our customers to measure their satisfaction with ILS’ compliance with the above requirements and to assess the need to adjust the quality that customers expect in their collaboration with ILS.
